1. Information we collect
We collect information that visitors choose to submit, information needed to respond to quote and contact requests, and limited technical information used to operate and improve the website.
- Contact information, such as name, email address, company name, role, phone number if provided, and message content.
- Quote and project information, such as product category, pouch format, finish, SKU count, quantity, timeline, artwork status, shipping needs, and other project details you submit.
- Website usage information, such as pages visited, referral source, browser, device type, approximate location, and interaction data collected through analytics or server logs.
2. How we use information
We use collected information for ordinary business purposes related to responding to inquiries, preparing packaging follow-up, operating the website, and improving customer experience.
- Responding to quote requests, contact forms, email inquiries, and customer questions.
- Understanding project fit, product requirements, material needs, artwork readiness, launch timing, and follow-up priorities.
- Operating, protecting, measuring, and improving the website, resources, calculators, forms, and navigation.
- Maintaining internal records and communications related to business inquiries.
3. Sharing and service providers
We do not use this website to sell customer inquiry information. We may share information with service providers that help us operate the website, host data, send or receive email, measure site performance, manage forms, or support customer follow-up. These providers are expected to use the information only to provide services to us.
4. Cookies and analytics
The website may use cookies, similar technologies, analytics tools, and server logs to understand traffic, performance, referral sources, and resource usage. Browser settings may allow you to limit or block cookies, although some site functionality may be affected.
5. Retention
We keep inquiry and business communication information for as long as needed to respond, maintain records, improve service, resolve issues, and comply with applicable obligations. Retention periods may vary depending on the type of information and business need.
6. Your choices and contact
You may contact us to request access, correction, or deletion of information you submitted where applicable. Email hello@sparalpackaging.com with enough detail for us to identify the relevant inquiry. We may need to verify the request before taking action.
7. Policy updates
We may update this Privacy Policy from time to time. The updated date at the top of this page indicates when it was last revised.
